Enterprise Service Management Solution
Our Enterprise Service Management (ESM) Solution facilitates the flow of information between the Enterprise’s departments such as customer service, technical support, sales, field service, supporting business functions, etc... Also, it coordinates activities with external resources involved in the service business processes.
In addition, our Enterprise Service Management solution provides service organizations with comprehensive service management solution. Therefore, it reduces overall expenditures with several suppliers and provides unmatched automation and efficiency. You can also improve your staff workloads and streamline service delivery by automating processes and service requests.
At PMSI, our customizable and easy to use ESM solution offers a real-time and integrated view of core service business processes using common databases. The system tracks business resources, such as people, parts, assets, status of customer commitments, orders, SLAs and repairs and provides comprehensive solution for asset intensive businesses.
The extensive usage of smartphones has made it easier to avail almost all kind of services at a single place. End users install different apps to their smartphones and get benefitted through them whenever they need.
Through implementing our Enterprise Service Management solution in their business’s functions, business organizations ease their dealings with their clients. They usually create a self-service portal that serves their customers in the best way. A self-service portal is a platform through which end users can register their requests, can get an updated info about the status of their requests and can minimize the burden on the service department of an organization.
In addition, our Field Service Management (FSM) solution is one of the state-of-the-art software solutions which is designed and developed for organizations working in the service business and deals with high volumes of calls on a daily basis.
With our Enterprise Asset Management (EAM) Solution, you will be able to Manage and streamline the entire asset lifecycle of your organization more effectively. Enterprise Asset Management enhances the processes of your organization and provides control and real-time visibility in order for the management to better make informed and timely decisions. EAM includes the management of plant, equipment, property, etc…